The flying monkeys got me...

Helis and fixed wing

AMA 957918
IRCHA 4345
AMA Intro Pilot Instructor

Thursday, February 16, 2012

Will they, won't they?

HobbyKing customer service put to the test. I have purchased hundreds of dollars of aircraft and parts from them, will they show me any love? Hobbyists have long lamented HobbyKing's low priced equipment, versus their notoriously unreliable customer service. Here's a chance for HobbyKing to prove their mettle. I reported the loss in flight of the canopy from my HobbyKing Sbach 342 1000mm V2 aircraft, a model that shows that HobbyKing makes good quality products. While still at the fligtline I sent HobbyKing a request for help finding a replacement canopy. Overnight here's their response, from Ian, quick, to the point, utterly unhelpful, with my challenge for them to step up their game. Let's see what happens...

UPDATE 3/2/12: Well, they won't. And why I have to go to a forum to make a suggestion instead of them taking what I am sure is a very freq request for parts to a meeting themselves is beyond me...


Your request (#185173) has been deemed resolved.

Andrea, Mar 02 15:44 (HKT):

Hi Ken , Thanks for contacting the HobbyKing Support Team Sorry for late reply. We are sorry we do not have requested part for sale at this moment. You may consider logging in our forum and making suggestion. Our marketing and management team review customers’suggestions online. Thanks for emailing support. If you have any other questions, please let me know. Regards. Andrea