Bad Solar D654 Servo from Hobbypartz.com

I have bough a couple dozen of these Solar servos, liking these and the Exi ones. For low cost servos they are of great quality and I have never had problems with them. I just bought 5 for the Slipstream Edge 540, wanting an extra one in case one came in bad or went bad.

One came in bad.

Hobbypartz (which is one of several companies owned by the same group) has a link to customer service, which took me to a non-functioning Service Ticket Submission. I was signed in, and it kept saying that there were unfilled required blanks, when actually their weren't. I remembered that they used to use RCDiscuss, their forum, for customer service, and that you had to know that, and that the links were at the very bottom. I went there and signed in, made a post, and it wouldn't accept my short video, so I put a link to a shared file on my Box account (I later posted the video to my Youtube).

Its a $10 servo. I hope they don't tell me to ship it to them...

UPDATE(9/2/16): Awesome, they are sending a replacement!